Rapid learning: Software Training

Context

I worked with a programmer of a large company to design a course on software programs and cyber security. The training was meant to be completed by all new employees on their first day of work. And it had to be done within a month.

To comply with my non-disclosure agreement, I have omitted confidential information in this case study.

Tools used for this project: Articulate Storyline 2, Gimp graphics editor, Icecream Screen Recorder

screenshot-articulate-storyline
Course created with Articulate Storyline 2

My role: Blending cyber security, software training, and fun

The course had to cover the basics of cyber security and technical software programs in order for new employees to begin their job aware of the tools they can use, and how to do it the right way.

To reach this goal, we created 3 different situations new employees were likely to encounter. They have to choose how to react, and can go back if they make mistakes. They can also ask for help any time they need it.

Since our deadline was very short, I used built-in characters from Storyline, that I combined to screenshots and screencasts to mimic actual use of software programs.

The topics being highly serious, and the course being completed on new employees’ first day of work, we wanted it to be particularly fun and accessible. To do so, we incorporated silly answers and side missions such as picking the ID picture of characters.

Killing two birds with one stone, we paid great attention to these silly answers. In fact, most of them reflect common behavior. The goal was to make learners realize how irrational their reactions can be (…does clicking repeatedly on a button instead of waiting sound familiar?), and give them a chance to understand why responding in this way might create even more problems.

We determined there was no need for an assessment, and gave a pdf with all the information covered at the end of the course.

Even if the deadline was short, we managed to test the course twice with learners before publishing it on the company’s LMS.

screenshot-elearning-course
Example of question and answers, including a silly one.

What I learned

  1. Built-in characters are versatile and save you a lot of time. You can use them to make a quick prototype, and replace them with the final graphics later.
  2. Fun can be used as a real learning tool. It also makes the course more accessible, no matter the subject.